Common Medicare Warning Messages

Common Medicare Warning Messages

Introduction

Since version 7.250 of Impulse, practices will be transacting via Medicare, DVA & Health Funds via web services. With the implementation of web services, practices now receive more error messages in real time that in many cases will not allow you to transmit a claim.

Outlined below is a list of commonly received errors and how you can troubleshoot and rectify each one.

Warning: 8017 Patient Verification has been accepted however patient details were not an exact match.

This message occurs when the patient has been able to be identified by Medicare but some of the details in Impulse are different to Medicare. In the white box, Medicare provides information about what field is different. In this example, the patient's given name is recorded as Libbie.
Resolution: Close the warning window and change the required field.
Click F2 to save. Complete PVM again.

Medicare_Pendable

A patient claim is marked as Medicare Pendable where a claim requires further assessment. You can request for this to be pended to Medicare by resending the claim to Medicare.
Resolution: Close message window and go to Account Enquiry for the patient. Select the invoice from the list (typically the top one as it is latest invoice), and click the Relodge Claim button. Say Yes to the popup and the patient claim statement will be printed.

Invalid string: the minimum length must be at least 8 (got only 7)

This message appears when you have an incomplete phone number added for the patient. 
Resolution: Go into the patient details screen and edit the home number field to only have at least 8 numbers. Complete PVM. Resend the claim. PLEASE NOTE: this field can also be empty if you do not know the correct details.


Invalid string: the minimum length must be at least 1 (got only 0).

This error appears when a field is being transmitted as part of the claim and it is blank.
Resolution: Go into MoL Log Manager (on the main screen of Impulse select Medicare from the top menu and then MoL Log Manager). The most recent action will be at the top of the screen. Make sure that you can see the error message in the right hand box (as shown below). On the left hand side of the screen, all blank values will be identified with "". Find all fields that are blank. Go into patient details screen and edit these fields. Resend claim, if required.


Invalid value of Patient Given Name.

If you patient only has one name, you need to enter this into the surname field. If you do not have anything entered in the given name, and try to transmit you will get this error.
Resolution: Go into the patient details screen. In the given name field you will need to enter Onlyname. Complete PVM. Resend claim, if required.

Invalid string: the maximum length must be at most 10 (got xx).

This message typically relates to the Medicare card number entered having too many digits. 
Resolution: Review and edit the patient's Medicare card on the patient details screen. Complete PVM. If required, send claim

Invalid string: the maximum length must be at most 1 (got xx).

This message typically appears when the patient has too many letters in the Initial field on the patient details screen.
Resolution: Go into the patient details screen and edit the initial field to only have 1 character. Complete PVM. If required, send claim


Invalid value of supplied for Medical Even Time. The time supplied must not be in the future

This error occurs when the time entered on the billing screen for the service is in the future of the current date and time.
Resolution: Either edit or journal the invoice to have a time that is prior to the current time. Resubmit claim.


Further Assistance

If you require any further assistance with any of these error messages, please do not hesitate to contact our support team via any of the methods below:
Phone: 1300 765 110, option 1
Raise a support ticket or live chat: https://support.mednet.com.au

    • Related Articles

    • Medicare Rebate Billing

      Basic Details to Transmit a Claim to Medicare. Patient Name: First name and Surname. Patient Date of Birth Patient Medicare Card and Individual Reference Number [IRN] Referring Doctor [ Specialist Billing Only] Online Patient Verification: [Advisable ...

    • Medicare Patients Claim View

      Patient Claims Access from the Main Menu by selecting Medicare | Patient Claims or select the Patient Claims speed button. Patient Claims are Medicare Claims lodged by patients who have received professional medical services, but have not assigned ...

    • Medicare Online Claim: Quick View

      Medicare Online Claim: Quick View Transmit Medicare Vouchers Medicare\Claims\Unprocessed View Select Payer type MR: Medicare Bulk bill VR: DVA bulk bill MH: Hospital bulk bill 000: All funds Right mouse click Voucher to Narrow the list or Leave as is ...

    • Medicare Web Services Resources Links

      Medicare Web Services Resources Links Impulse Ensures that at all times our application follows all of the Medicare billing rules. Medicare provides extra resources for clients to ensure transactions with Medicare are explained.  Medicare Claiming ...

    • Medicare Web Services Resources Links

      Impulse Ensures that at all times our application follows all of the Medicare billing rules. Medicare provides extra resources for clients to ensure transactions with Medicare are explained.  Medicare Claiming The agency website contains education ...